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How mp1221 Handles Your Personal Data

Your account data — including your registered details, wallet transactions via DANA, OVO, and GoPay, and session activity — is handled under this Privacy Policy.

Account Data ProtectionDANA, OVO & GoPay Transaction PrivacyCookie & Session ControlsData Access Requests
mp1221 How mp1221 Handles Your Personal Data
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to request access to your data, ask us to correct inaccurate details, or raise a concern about how your information is handled, our support team is available around the clock. Reach us through live chat directly from your account dashboard, or send a written request via email. We aim to respond to data-related requests within a reasonable timeframe.

Live Chat Open your account dashboard and tap the chat icon. Our support team handles data access and correction requests around the clock, any day of the week.
Email Support Send your data request or privacy concern to our support email. Include your registered account details so we can locate and verify your record quickly.
Account Dashboard Some data — including your transaction history for DANA, OVO, and GoPay payments — is visible directly inside your account under the wallet and history tabs.
DATA HANDLING

How We Protect and Manage Your Data

We apply security measures across your account to keep your personal information and payment records protected. Data in transit between your device and our servers is encrypted. Account access requires your credentials and, where enabled, a one-time verification code sent to your registered phone number. We review data retention regularly and remove records that are no longer needed for operational or regulatory purposes.

Encryption in Transit

All data exchanged between your device and our platform — including payment confirmations for DANA, OVO, and GoPay — travels over an encrypted connection to prevent interception.

Account Access Controls

Login to your account requires your registered credentials. An OTP sent to your phone number adds a second layer of verification when unusual access is detected.

Cookie Management

We use session cookies to keep you logged in and functional cookies to remember your preferences. You can adjust cookie settings through your browser at any time without losing your account.

Data Retention Policy

We keep your account and transaction data for as long as your account is active and for a defined period after closure. Records no longer needed for compliance are deleted on a scheduled basis.

Your Privacy Questions Answered

Common questions about how mp1221 collects, stores, and protects your personal data — and what rights you have over your own information.

We collect your name, email address, phone number, and the payment identifiers linked to your DANA, OVO, or GoPay wallet. Device and session data is also logged for security purposes.

We do not sell your personal data. Payment processing involves your chosen wallet provider — DANA, OVO, or GoPay — who handles their own verification step under their own privacy terms.

Contact our support team via live chat from your account dashboard or by email. Include your registered account details so we can locate your record and respond promptly.

Yes. You can submit a data deletion request through our support channels. We will process it in line with applicable regulations, which may require us to retain certain transaction records for a defined period.

We do not store your full e-wallet credentials. Payment flows through DANA, OVO, or GoPay's own secure confirmation step. Transaction logs on our side are encrypted and access-controlled.

You have the right to access, correct, and request deletion of your data, subject to local law and applicable regulations. Reach our support team any time to exercise these rights.